Last Updated: 14-3-2025
 
At Devsthan Expert Travel Pvt Ltd, we strive to provide the best travel experiences to our customers. However, we understand that sometimes plans may change. This Cancellation &amp; Refund Policy outlines the terms for canceling bookings and requesting refunds. By booking a tour with us, you agree to the following terms. 

1. General Cancellation Policy-&nbsp;&nbsp;All cancellation requests must be submitted via email at admin@devsthanexpert.com or through our official contact number +91-8683818381.
Cancellations will only be considered if they are requested by the person who made the booking.
The cancellation policy varies based on the type of package booked and the time of cancellation. 
2. Tour Package Cancellation&nbsp;Charges
Cancellation by Customer
If you wish to cancel your booking, the following charges will apply:

Cancellation Period	Cancellation Charges
30 days or more before departure 25% of total package cost
15 to 29 days before departure 50% of total package cost
7 to 14 days before departure 100% of total package cost
3 to 6 days before departure 100% of total package cost
Less than 3 days before departure or No Show	100% (No Refund)
If you cancel your tour after the start date or fail to show up, no refund will be provided.
For special event packages (e.g., Kumbh Mela, Chardham Yatra, Kedarnath Helicopter Booking, etc.), 100% cancellation charges apply once the booking is confirmed.
 3. Hotel Booking Cancellation Policy-&nbsp;Hotel cancellations are subject to the specific hotel’s policies.
If the booking is non-refundable, no refund will be processed.
For refundable hotel bookings, the cancellation charges may vary based on the hotel's policy at the time of cancellation.
 4. Cab &amp; Transport Cancellation Policy-
If a cab or transport booking is canceled 72 hours before the scheduled service, 50% cancellation charges apply.
If canceled less than 48 hours before service, 100% of the amount will be charged.
Any cancellation due to natural disasters, roadblocks, or weather conditions is subject to local transport provider policies.
 5. Helicopter Booking Cancellation Policy
100% Non-Refundable:Once a helicopter ticket is confirmed, it is non-refundable under normal circumstances.
Rescheduling Due to Bad Weather: In case of bad weather conditions, helicopter operators may offer rescheduling options. However, refunds will be processed strictly as per the helicopter service provider’s terms.
 Unconfirmed Tickets from IRCTC Portal:
If a helicopter ticket is not confirmed from the IRCTC portal due to any reason, we will charge a processing service fee of ₹1000 per ticket and refund the remaining amount.
If the ticket was part of a Yatra Package, the package cannot be canceled due to the unavailability of a helicopter ticket. Instead, devotees must arrange alternative travel services such as Pony or Palki at their own cost (guidance will be provided by us).
 Cancellation Due to Any Other Reason:
If the helicopter booking is canceled for any reason, the refund amount will be as per the base ticket price.
Other charges such as service fees and GST are non-refundable.
If we receive a refund from IRCTC, we will transfer the refundable amount to the customer after deducting applicable charges.
 6. Refund Policy
 6.1 Refund Processing Time
Refund requests will be processed within 7-14 business days from the date of approval.
The refund amount will be credited through the original payment method (bank transfer, credit card, UPI, etc.).
 6.2 Non-Refundable Components
Convenience fees, processing charges, and GST (if applicable) are non-refundable.
Additional charges like guide fees, permits, or special activity fees are non-refundable.
Any refund issued will be after deducting applicable cancellation charges.
 7. Changes and Modifications in Booking -&nbsp;If you wish to reschedule your tour, requests must be made at least 7 days before departure.
Rescheduling is subject to availability and price differences may apply.
If a booking is partially modified, cancellation terms apply only to the modified portion. 
8. Force Majeure &amp; Unforeseen Circumstances-&nbsp;
Devsthan Expert Travel Pvt Ltd is not liable for cancellations due to natural calamities, weather conditions, government restrictions, strikes, riots, pandemics, or other force majeure events.
In such cases, we will work with service providers to facilitate refunds or rescheduling wherever possible. However, standard cancellation charges may still apply.
 9. No-Show &amp; Partial Utilization Policy-&nbsp;&nbsp;If you fail to check in at the designated location or time, it will be treated as a No-Show, and no refund will be provided.
If you choose to leave the tour early or do not utilize any pre-booked services (hotel stays, sightseeing, etc.), no partial refund will be given.
 10. Contact Us for Cancellation &amp; Refund&nbsp;- Queries
For any cancellation or refund-related concerns, please contact us:Call Us: +91-86-8381-8381Devsthan Expert Travel Pvt LtdOffice: Gali-7, Gayatri Vihar, Opposite Shanti Kunj Ashram Gate-4, Haridwar, Uttarakhand, India
Email: info@devsthanexpert.com
 
By booking with Devsthan Expert Travel Pvt Ltd, you acknowledge that you have read, understood, and agree to abide by this Cancellation &amp; Refund Policy.

Last Updated: 14-3-2025 

Devsthan Expert Travel Pvt Ltd ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, www.devsthanexpert.com (the "Website").

By using our Website and services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Website. 
1. Information- We Collect
We collect various types of information to provide and improve our services. The data we collect falls into the following categories: a. Personal Information-
When you book a tour, register on our Website, or contact us, we may collect:

Full name
Email address
Phone number
Postal address
Payment details (processed securely through third-party gateways)&nbsp; b. Non-Personal Information-
When you visit our Website, we may collect non-identifiable information such as:

Browser type
IP address
Device type
Website usage statistics (via cookies and analytics tools)
 c. Information from Third Parties-&nbsp;We may receive data from external platforms such as payment gateways, advertising networks, or social media channels when you interact with our services. 
2. How We Use Your Information-
We use the collected information to:

Process and manage bookings
Provide customer support
Improve user experience and Website functionality
Send promotional offers and newsletters (with opt-out options)
Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
 3. Cookies and Tracking Technologies-&nbsp;We use cookies and similar tracking technologies to enhance user experience. Cookies help us:

Remember user preferences
Analyze Website traffic
Improve services
You can disable cookies in your browser settings, but some Website features may not function properly without them.
 4. Data Protection &amp; Security-&nbsp;We implement strict security measures to protect your personal data, including:

Encryption of sensitive information
Secure payment gateways
Access control mechanisms
Despite our efforts, no system is 100% secure. Please ensure you use strong passwords and avoid sharing sensitive information over unsecured networks.
 5. Third-Party Services &amp; Links-
Our Website may contain links to third-party websites (e.g., hotel partners, payment processors). We are not responsible for their privacy practices. Please review their privacy policies before providing any information.
 6. Data Retention Policy-&nbsp;We retain your personal information:

As long as necessary to fulfill the purposes outlined in this policy
For legal compliance (e.g., tax, accounting, dispute resolution)
Once data is no longer needed, we securely delete or anonymize it.
 7. Your Rights and Choices-&nbsp;Depending on your location, you may have the following rights regarding your data:

Access &amp; Correction: You can request access to your data and update inaccuracies.
Data Portability: Receive a copy of your data in a structured format.
Erasure: Request deletion of your personal data (subject to legal obligations).
Opt-out of Marketing Communications: Unsubscribe from promotional emails anytime.
To exercise these rights, contact us at info@devsthanexpert.com. 8. Children’s Privacy-
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If a child has provided us with personal data, a parent/guardian can request its deletion. 9. Changes to This Privacy Policy-&nbsp;We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated 14-3-2025 date. Your continued use of our Website constitutes acceptance of the revised policy.
 10. Contact Us-&nbsp;If you have any questions regarding this Privacy Policy or your data, please contact us at:

Call Us: +91-86-8381-8381Devsthan Expert Travel Pvt Ltd&nbsp;Office: Gali-7 Gayatri Vihar, Opposite Shanti Kunj Ashram Gate-4, Haridwar
Email: info@devsthanexpert.com

Last Updated: 14-3-2025 

Welcome to Devsthan Expert Travel Pvt Ltd. These Terms and Conditions govern your use of our website, services, and products. By accessing or using our website (www.devsthanexpert.com), you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our services.
 1. Definitions-
"Company," "We," "Our," or "Us" refers to Devsthan Expert Travel Pvt Ltd.
"User," "You," or "Your" refers to any individual, entity, or organization using our website or services.
"Service" refers to religious tour packages, hotel bookings, cab bookings, and other related travel services provided by Devsthan Expert.
"Website" refers to www.devsthanexpert.com and all its subdomains.
 2. Eligibility-
You must be at least 18 years old to use our services.
If you are booking on behalf of a minor, you must ensure full responsibility for their travel and related requirements.
You agree to provide accurate, current, and complete information when booking any service.
 3. Use of Website-
The content on this website is for informational and booking purposes only.
Unauthorized copying, modifying, distributing, or using any content for commercial purposes without our consent is prohibited.
You agree not to engage in any fraudulent activities, hacking, or misuse of our website. 4. Booking and Payment Policy
 4.1 Booking Process-&nbsp;All bookings must be made through our official website, email, or authorized representatives.
Bookings are subject to availability and confirmation.
 4.2 Payment Terms
Payment-&nbsp;must be made as per the specified package plan.
We accept payments via UPI, credit/debit cards, net banking, and other approved payment methods.
Full payment or an advance as per the package policy is required to confirm the booking. 4.3 Cancellation and Refund Policy-
Cancellation policies vary based on the specific package booked.
Refunds will be processed as per the cancellation policy stated at the time of booking.
Any refund amount will be credited through the original payment method within 7–14 business days.
 5. Travel and Service Conditions
 5.1 Travel Documents-
Customers are responsible for carrying valid identification and travel documents, including Aadhar Card, Passport (if required), Visa (for international trips), etc.
The company is not responsible for denied boarding or travel due to insufficient documentation. 5.2 Health and Safety-
Customers must ensure they are medically fit for travel.
The company is not liable for health-related issues, accidents, or injuries during the tour. 5.3 Accommodation and Transport-&nbsp;Hotel accommodations are provided as per the package category (Standard, Deluxe, or Luxury).
Room availability is subject to hotel policies.
Transport services, including cabs and helicopters, are subject to availability, weather conditions, and operational feasibility.
 6. Liability and Disclaimer-&nbsp;Devsthan Expert Travel Pvt Ltd acts as an intermediary between clients and service providers (hotels, transport, guides, etc.). We are not liable for any losses, injuries, or accidents during the tour.
We do not guarantee uninterrupted access to our website. Technical issues may arise due to third-party service providers.
The company is not responsible for delays or cancellations caused by natural calamities, strikes, political disturbances, or other unforeseen circumstances. 
7. Intellectual Property-&nbsp;Rights
All content, logos, images, and text on this website are the intellectual property of Devsthan Expert Travel Pvt Ltd.
Unauthorized reproduction or distribution of any content is strictly prohibited.
 8. Privacy Policy-&nbsp;We value your privacy and ensure the confidentiality of personal data collected.
Personal details shared during booking are used solely for travel-related services and will not be sold or shared with third parties without consent.
Refer to our Privacy Policy for detailed information. 
9. Dispute Resolution
In case of disputes, we encourage resolution through mutual discussion.
If a resolution is not reached, disputes shall be subject to the jurisdiction of courts in Haridwar, Uttarakhand, India.
 10. Changes to Terms and Conditions- We reserve the right to modify these Terms and Conditions at any time without prior notice.
Continued use of our services implies acceptance of any updates or modifications.
 11. Contact Us- For any queries regarding these Terms and Conditions, you can contact us at:Call: +91-86-8381-8381Devsthan Expert Travel Pvt LtdOffice: Gali-7, Gayatri Vihar, Opposite Shanti Kunj Ashram Gate-4, Haridwar, Uttarakhand, India
Email: info@devsthanexpert.com