Cancellation & Refund Policy

• Your booking uses third‑party vendor services (hotels, transport, local coordinators). Many refunds depend on vendor rules.
• Cancellation charges usually increase as the travel date gets closer.
• Some parts may be non‑refundable (for example: permits, booking fees, vendor advance).
• Refund (if applicable) is processed after we receive confirmations from vendors and complete reconciliation.
• No-show, late arrival, early departure, or unused services normally do not get refund.
• Refund eligibility depends on payment status: refunds are generally processed only for bookings paid in full amount. Bookings made with partial payment or EMI are generally non‑refundable (see Section 5A).

• Booking Date: The date your booking is confirmed after payment.
• Travel Start Date: The date your trip starts (first service day/pickup/check‑in).
• Cancellation Request Date: The date/time we receive your written cancellation request.
• Vendor Charges: Charges taken by hotels/transport/other vendors as per their policies.
• Non‑Refundable Amount: Any amount that cannot be recovered from vendors (or is marked non‑refundable in your confirmation).
• No‑Show: Traveller does not arrive/check‑in/use service on time.

• Cancellation or refund requests must be made by the Booker (the person who booked and paid).
• The Booker must be 18+. (Travellers under 18 cannot cancel/modify independently.)

3.1 Where to send cancellation request

You must send the request through our official channels:

• Email: info@devsthanexpert.com, or
• WhatsApp (official number): +91-86-8381-8381

3.2 What to include in the request

To process quickly, please include:

• Booking reference / invoice number (if available)
• Booker name and registered phone number
• Travel dates and destination/package
• Names of travellers (or group name)
• Reason for cancellation (optional but helpful)
• Bank details for refund (only if needed)

3.3 When a cancellation is considered received

A cancellation is considered received only when:

• It is in writing (WhatsApp/email), and
• We confirm receipt (message/email acknowledgement)

If you call, we may still ask for written confirmation to avoid misunderstandings.

Your refund (if any) depends on:

• The time left before travel start date
• The vendor cancellation policy (hotel/transport)
• The type of service booked (fixed departure/custom/private)
• Any non-refundable items already booked or paid

4.1 Vendor-based service note (very important)

Many costs are paid in advance to vendors. If a vendor refuses/refuses partial refund, then our refund ability becomes limited.

4.2 Written confirmation overrides

If your quotation/confirmation/invoice mentions a specific cancellation policy or slab, that written policy will apply for that booking.

Because different vendors and seasons have different rules, the exact slab may be shared in your booking confirmation.

Below is a template you may publish and then fill with your final slabs. If you want, tell us your exact business slabs and we can lock them in.

5A) Payment status rule (Full payment vs Partial payment vs EMI) — IMPORTANT

This rule is added for clarity and to avoid misunderstandings.

5A.1 Full payment bookings (eligible for refund calculation)

• If you have paid the full booking amount, then cancellation may be considered for a refund calculation, subject to:
  • vendor cancellation charges,
  • non‑refundable items,
  • and the slab/rules shared in your confirmation.

5A.2 Partial payment / advance bookings (generally non‑refundable)

• If you booked by paying only a partial amount/advance, then:
  • cancellation requests may be accepted, but refund is generally not processed, and
  • the paid amount may be treated as non‑refundable token/advance because vendor blocking and operational costs start immediately.

5A.3 EMI bookings (generally non‑refundable)

• If you booked under an EMI arrangement, cancellation/refund is generally not processed.
• Any amounts already paid may be non‑refundable, and EMI/bank/provider terms may also apply.

5A.4 Legal exception

Nothing in this section reduces any refund right that is mandatory under applicable law. If the law requires a refund in a specific situation, that legal requirement will apply.

5.1 Slab template (fill values)

• More than [45] days before travel start: Vendor charges + [5]% admin/processing fee (if applicable)
• [45] to [30] days before travel start: Vendor charges + [10]% cancellation fee
• [30] to [15] days before travel start: Vendor charges + [30]% cancellation fee
• Less than [15] days / last‑minute cancellations: Up to 100% charges may apply (often non‑refundable due to vendor rules)

5.2 How we calculate refund

Refund (if applicable and if the booking is eligible under Section 5A) is usually:

Amount Paid
− Vendor Cancellation Charges
− Non‑Refundable Items (permits/booking fees/advance)
− Payment Gateway / Bank Charges (if deducted by gateway/bank)
− Admin/processing fee (if clearly mentioned in your confirmation)

We share the final breakup when possible.

Refund (if applicable) is usually:

Amount Paid
− Vendor Cancellation Charges
− Non‑Refundable Items (permits/booking fees/advance)
− Payment Gateway / Bank Charges (if deducted by gateway/bank)
− Admin/processing fee (if clearly mentioned in your confirmation)

We share the final breakup when possible.

Some amounts may be non-refundable even if you cancel early, depending on vendor rules and your booking type:

• Hotel/transport advance marked non‑refundable
• Permit/entry fees or special passes (if applicable)
• Fixed departure seat/blocking charges
• Peak season blocking charges
• Processing, service, or convenience fees (only if mentioned clearly in your confirmation)

If you cancel only some travellers from a group booking:

• Vendor rates may change (for example, room sharing changes from triple to double).
• The overall package cost may increase per person because discounts are based on group size.
• Any additional vendor charges caused by re-booking changes will be payable by the Booker.

We will share the revised price before confirming the change (where possible).

Rescheduling depends on vendor availability and vendor change fees.

8.1 When rescheduling may be allowed

Rescheduling may be possible if:

• Vendors accept date changes, and
• You pay any difference in vendor rates (higher season price), and
• You pay vendor change fees (if applicable)

8.2 When rescheduling may not be possible

Rescheduling may not be possible if:

• The booking is non‑refundable/non‑changeable
• The vendor refuses changes
• The travel date is very near

8.3 Rescheduling vs cancellation

If rescheduling is not possible, the request may be treated as a cancellation and cancellation rules will apply.

9.1 No-show

If the traveller does not arrive/use service on time, it is treated as no-show and usually:

• Hotels/transport may charge 100%, and
• Refund is generally not available.

9.2 Late arrival

Late arrival may lead to missed services (pickup/check-in). Missed services are generally non-refundable.

9.3 Early departure / unused services

If you leave early or do not use some services:

• Vendors usually do not refund for unused nights/unused vehicle time.
• We can request vendor refund, but it depends fully on vendor approval.

10.1 Refund method

Refund (if applicable) is usually processed:

• Back to the same payment method where possible, or
• To the Booker’s bank account (if needed)

10.2 Refund processing time (practical)

Refund time depends on:

• Vendor confirmation timelines
• Bank/payment gateway processing time
• Complexity of the booking (multiple vendors)

Typical internal processing: We aim to initiate refunds within [__] business days after final vendor confirmation and reconciliation.
Bank/gateway time: Banks/gateways may take additional days to reflect the amount.

(You can fill your exact target timeline above.)

11.1 Medical emergencies

We understand emergencies happen. We may request documents (hospital note, etc.) to approach vendors for possible relaxation. Vendor approval decides final refund.

11.2 Government restrictions / road closures / weather

If travel is affected by events like road closures, weather, curfews, or government orders:

• We will try to offer alternate dates/plan where possible.
• Refunds (if any) depend on vendor rules and actual recoverable amounts.

11.3 Force majeure

Events beyond reasonable control (natural disasters, strikes, government restrictions) may affect travel. In such cases, vendor policies and recoverability decide refunds.

If you raise a chargeback with your bank/payment provider:

• We may share booking records and vendor confirmations as evidence.
• Chargeback outcomes depend on bank/payment network rules.

We recommend contacting us first so we can try to resolve the issue quickly.

If we detect false claims, forged documents, or misuse:

• Refund may be denied, and
• We may take appropriate legal action where required.

• Hotels/transport and other vendors are independent providers.
• We manage and coordinate services, but vendor cancellation approvals and deductions affect refunds.

Nothing here removes liability that cannot be excluded under applicable law.

We may update this Cancellation & Refund Policy from time to time. The latest version will be available on our website with an updated “Last updated” date.

Devsthan Expert Travel Pvt Ltd
Email: info@devsthanexpert.com
Phone/WhatsApp: +91-86-8381-8381
Operational address: Street-7, Gayatri Vihar, Opposite Shanti Kunj Ashram Gate-4, Bhupatwala, Haridwar, Uttarakhand 249410, India