TripRex
TripRex
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Cancellation and Refund Policy

1. Cancellation Policy:
  • Before 30 Days of Departure: Customers may cancel their bookings up to 30 days before the departure date with a full refund, minus any administrative fees or charges incurred by the company.
  • Between 15-29 Days of Departure: Cancellations made between 15 and 29 days prior to the departure will incur a 25% cancellation fee on the total booking amount.
  • Between 7-14 Days of Departure: Cancellations made between 7 and 14 days prior to the departure will incur a 50% cancellation fee on the total booking amount.
  • Within 7 Days of Departure: No refund will be provided for cancellations made within 7 days of the departure date.
  • No Show/Partial Cancellation: If the customer fails to show up for the scheduled departure, or cancels part of the package after commencement, no refund will be issued.
2. Refund Policy:
  • Refund Process: Once the cancellation request is approved, we will process the refund within 7-10 business days. The refund will be credited to the same payment method used during the booking process.
  • Refundable Amount: The refundable amount will depend on the cancellation time, as outlined above. Any applicable administrative or processing charges will be deducted from the total amount.
  • Non-Refundable Services: Certain services like non-refundable hotel bookings, flight tickets, or special permits may not be refundable under any circumstances.
  • Force Majeure/Unforeseen Circumstances: In cases of natural disasters, government-imposed restrictions, or other unforeseen events, we will try to offer alternative dates or packages. If no resolution is possible, we will issue a partial or full refund, depending on the situation.
3. How to Cancel or Request a Refund:
  • Cancellation Requests: All cancellation requests must be sent in writing via email to info@devsthanexpert.com or via the contact number 8683818381.
  • Refund Requests: After cancellation, a refund request must be made through the same channels, and you will be informed once the refund process begins.
For any queries, please contact us at info@devsthanexpert.com or call 8683818381.
By making a booking with us, you agree to the terms and conditions set forth in this cancellation and refund policy.