Cancellation and Refund Policy
Last Updated: 14-3-2025
At Devsthan Expert Travel Pvt Ltd, we strive to provide the best travel experiences to our customers. However, we understand that sometimes plans may change. This Cancellation & Refund Policy outlines the terms for canceling bookings and requesting refunds. By booking a tour with us, you agree to the following terms.
1. General Cancellation Policy- All cancellation requests must be submitted via email at admin@devsthanexpert.com or through our official contact number +91-8683818381. Cancellations will only be considered if they are requested by the person who made the booking. The cancellation policy varies based on the type of package booked and the time of cancellation.
2. Tour Package Cancellation Charges
Cancellation by Customer If you wish to cancel your booking, the following charges will apply: Cancellation Period Cancellation Charges 30 days or more before departure 25% of total package cost 15 to 29 days before departure 50% of total package cost 7 to 14 days before departure 100% of total package cost 3 to 6 days before departure 100% of total package cost Less than 3 days before departure or
No Show 100% (No Refund) If you cancel your tour after the start date or fail to show up, no refund will be provided. For special event packages (e.g., Kumbh Mela, Chardham Yatra, Kedarnath Helicopter Booking, etc.), 100% cancellation charges apply once the booking is confirmed.
3. Hotel Booking Cancellation Policy- Hotel cancellations are subject to the specific hotel’s policies. If the booking is non-refundable, no refund will be processed. For refundable hotel bookings, the cancellation charges may vary based on the hotel's policy at the time of cancellation.
4. Cab & Transport Cancellation Policy- If a cab or transport booking is canceled 72 hours before the scheduled service, 50% cancellation charges apply. If canceled less than 48 hours before service, 100% of the amount will be charged. Any cancellation due to natural disasters, roadblocks, or weather conditions is subject to local transport provider policies.
5. Helicopter Booking Cancellation Policy 100% Non-Refundable:
Once a helicopter ticket is confirmed, it is non-refundable under normal circumstances. Rescheduling Due to Bad Weather: In case of bad weather conditions, helicopter operators may offer rescheduling options. However, refunds will be processed strictly as per the helicopter service provider’s terms.
Unconfirmed Tickets from IRCTC Portal: If a helicopter ticket is not confirmed from the IRCTC portal due to any reason, we will charge a processing service fee of ₹1000 per ticket and refund the remaining amount. If the ticket was part of a Yatra Package, the package cannot be canceled due to the unavailability of a helicopter ticket. Instead, devotees must arrange alternative travel services such as Pony or Palki at their own cost (guidance will be provided by us).
Cancellation Due to Any Other Reason: If the helicopter booking is canceled for any reason, the refund amount will be as per the base ticket price. Other charges such as service fees and GST are non-refundable. If we receive a refund from IRCTC, we will transfer the refundable amount to the customer after deducting applicable charges.
6. Refund Policy
6.1 Refund Processing Time Refund requests will be processed within 7-14 business days from the date of approval. The refund amount will be credited through the original payment method (bank transfer, credit card, UPI, etc.).
6.2 Non-Refundable Components Convenience fees, processing charges, and GST (if applicable) are non-refundable. Additional charges like guide fees, permits, or special activity fees are non-refundable. Any refund issued will be after deducting applicable cancellation charges.
7. Changes and Modifications in Booking - If you wish to reschedule your tour, requests must be made at least 7 days before departure. Rescheduling is subject to availability and price differences may apply. If a booking is partially modified, cancellation terms apply only to the modified portion.
8. Force Majeure & Unforeseen Circumstances- Devsthan Expert Travel Pvt Ltd is not liable for cancellations due to natural calamities, weather conditions, government restrictions, strikes, riots, pandemics, or other force majeure events. In such cases, we will work with service providers to facilitate refunds or rescheduling wherever possible. However, standard cancellation charges may still apply.
9. No-Show & Partial Utilization Policy- If you fail to check in at the designated location or time, it will be treated as a No-Show, and no refund will be provided. If you choose to leave the tour early or do not utilize any pre-booked services (hotel stays, sightseeing, etc.), no partial refund will be given.
10. Contact Us for Cancellation & Refund - Queries For any cancellation or refund-related concerns, please contact us:
Call Us: +91-86-8381-8381
Devsthan Expert Travel Pvt Ltd
Office: Gali-7, Gayatri Vihar, Opposite Shanti Kunj Ashram Gate-4, Haridwar, Uttarakhand, India
Email: info@devsthanexpert.com
By booking with Devsthan Expert Travel Pvt Ltd, you acknowledge that you have read, understood, and agree to abide by this Cancellation & Refund Policy.