Privacy Policy

To make this easy, here are the main points:

1. We do not sell your personal information.
2. We collect data mainly to reply to your enquiry, prepare your quote, confirm bookings, and support you during your trip.
3. We share needed details with vendors (hotels, transport, guides/coordinators) only to provide your services.
4. Payments are processed by secure third-party payment partners; we usually receive only payment status and transaction reference.
5. Call recordings, photos, and videos are used for support/quality/coordination, and for promotion only with clear separate permission.
6. You can ask for access, correction, deletion, and you can opt out of marketing anytime.

Devsthan Expert Travel Pvt Ltd provides religious yatra tour packages and travel-related coordination services (Standard / Deluxe / Premium).

In privacy terms, Devsthan Expert is the organization that decides why and how your personal data is processed when you deal with us.

Registered address: 142 Khubru, Sonipat, Haryana, India
Operational address: Street-7, Gayatri Vihar, Opposite Shanti Kunj Ashram Gate-4, Bhupatwala, Haridwar, Uttarakhand 249410, India
Email: info@devsthanexpert.com
Phone / WhatsApp: +91-86-8381-8381

This Privacy Policy applies to information collected when you:

• Browse our website.
• Fill an enquiry form or request a call/quote.
• Book a yatra package or request customization.
• Contact us through WhatsApp, phone calls, SMS, email, or any official support channel.
• Share documents, photos, videos, voice notes, feedback, or reviews.

2.1 Online + offline coverage

If you book or communicate with us on WhatsApp/call/email (even without using the website), this policy still applies because the purpose (enquiry/booking/support) is the same.

2.2 What is not covered

We do not control third-party websites/services we do not own, such as:

• Payment gateway pages
• Social media platforms
• Maps/navigation services
• Hotel/transport vendor websites

When you use a third-party service, their privacy policy applies.

• Personal Information / Personal Data: Information that identifies you directly or indirectly (name, phone, email, address, booking details).
• Sensitive Information: Data that needs extra care (for example, ID proof details). We collect it only when required.
• Processing: Anything done with your data (collect, use, store, share, update, delete).
• Vendors / Service Partners: Independent providers who deliver parts of your trip (hotel, cab/bus/driver, local guide/coordinator).
• Consent: Your clear permission for a specific purpose (example: "Yes, you may use my photo for promotion").
• Anonymized/Aggregated Data: Data that cannot identify you (used for reports and improvements).

We follow these practical rules:

4.1 Collect minimum

We collect only what is required to provide the service (quote/booking/support). If something is optional, we try to keep it optional.

4.2 Clear purpose

We use your data only for the purposes written in this policy. We do not collect for one reason and use it for a totally different reason without proper permission.

4.3 Limited sharing

We share your information only with partners who need it to deliver your services.

4.4 Security and confidentiality

We use reasonable security steps, and we restrict access to staff who need the data.

4.5 Transparency

If you ask what we do with your data, we try to explain clearly.

4.6 Accuracy and control

You can ask us to correct details. You can opt out of marketing.

4.7 Limited retention

We keep data only as long as needed for service, records, and legal requirements.

We collect information in these main ways:

• (a) You provide it (forms, WhatsApp, calls, emails)
• (b) Website collects it automatically (basic usage data)
• (c) We receive it from partners (payment status, booking confirmations)

5.1 Information you provide

A) Contact details

• Full name (or name used for booking)
• Mobile/WhatsApp number
• Email address (if provided)

Why we need it: to contact you, send quotes/confirmations, and support you.

B) Enquiry details

• Destination and type of yatra
• Dates, duration, number of travellers
• Budget range and preferred category
• Special requirements (elderly support, wheelchair access, etc.)

Why we need it: to prepare the right package and price.

C) Booking and traveller details

• Traveller names (as required for hotel/transport)
• Age group (if needed for pricing or arrangements)
• Room sharing plan (double/triple/family room)
• Meal preferences (veg/jain/other, where possible)
• Pickup/drop location and timing

Why we need it: to create bookings and coordinate vendors.

D) Address details We may request your address details when needed for:

• Pickup planning (when relevant)
• Billing/invoice details
• Emergency coordination

Why we need it: operational coordination and records.

E) Emergency contact details (important) We may request emergency contact information:

• Emergency contact name
• Relationship
• Phone number

How we collect it:

• For each traveller individually, OR
• Through a group leader/team leader for group travellers

Why we need it: to coordinate quickly during emergency situations.

F) Identification documents (only if required) Some hotels/transport partners/local rules require identity proof. If required, we may request:

• ID type (Aadhaar/Passport/Driving License etc.)
• ID number (or a copy/photo)

Strong protection rules for IDs:

• We request only when necessary.
• We encourage masking/hiding non-required details where possible.
• Access is restricted to authorized staff.
• We store only for necessary time, then delete/securely destroy unless law requires longer.

G) Payment and billing details

• Billing name/address (if needed on invoice)
• Payment status and transaction reference

Important: We generally do not store full card details. Payment is processed by third-party payment partners.

H) Customer support information

• Your messages/call notes
• Complaint details
• Support history and resolution notes

Why we need it: to provide consistent support and avoid repeating issues.

I) Media you share (photos/videos/voice notes) You may share media for:

• Pickup location proof
• Hotel issues proof
• Trip coordination

We may store this media for support/coordination and, if you allow, for promotion.

5.2 Call recordings (very clear and detailed)

We may record calls only when needed.

Possible reasons to record:

• Confirm booking details shared on call (dates, inclusions, package type)
• Improve service quality and train staff
• Resolve disputes or misunderstandings
• Prevent fraud/misuse (for example, fake claims)

What we may store from calls:

• Call recording audio (if recorded)
• Call date/time and basic notes

Who can access recordings:

• Authorized staff for support/quality/dispute handling

Promotion rule (strict):

• We do not use call recordings for advertisements/promotions unless you give separate clear permission specifically for promotion.

If you do not want recording:

• You can request to communicate via WhatsApp/email.

5.3 Photos/videos captured by our team

During trip coordination (group pickup, yatra moments, vendor handover, etc.), our team may capture photos/videos.

Why this may happen:

• Group management and coordination
• Trip documentation
• Proof of service delivery (sometimes needed for vendor coordination)

Promotion rule:

• For social media/website/posters/brochures, we use media only with clear permission (signed form or written confirmation).

Minors:

• For minors, we require parent/guardian permission for promotional use.

5.4 Offline signed forms / consent letters (before travel)

Before travel starts, we may ask travellers to sign an offline form/letter. This helps for:

• Operational coordination
• Safety and emergency contact availability
• Group leadership coordination

What we may ask in the letter:

• Contact number
• Address
• Emergency contact number
• Group leader/team leader details (if group)

Promotion section (optional): If the form includes promotion permission (for photos/videos/testimonials), that permission is:

• Separate
• Optional
• Refusing it will not stop the travel services.

5.5 Website information collected automatically

When you browse our website, we may collect:

• IP address
• Browser type and device information
• Pages visited and time spent
• Referring page (how you reached us)
• Approximate location (city-level)

Why we collect it:

• Improve website performance
• Understand what packages users search
• Security and abuse prevention

5.6 Information received from others

We may receive limited information from:

• Payment partners (payment status, transaction reference)
• Vendors (booking confirmation details)
• Website analytics tools (non-personal usage stats)

5.7 What you should NOT share

For your safety, please do not share:

• OTP/PIN/password
• Full card number and CVV over WhatsApp/email

If you accidentally share such information, contact us immediately.

We use your information for these purposes:

6.1 Enquiry handling

• Understand your requirement
• Suggest packages and send quote
• Discuss itinerary options

6.2 Booking and service delivery

• Confirm hotel rooms and check-in details
• Arrange transport and driver coordination
• Coordinate local guide/coordinator services
• Provide itinerary updates and timing changes

6.3 Payment and invoicing

• Confirm payments
• Issue invoice/receipt
• Keep transaction reference for record

6.4 Customer support

• Respond to questions
• Handle complaints and service issues
• Follow up after trip for feedback

6.5 Safety coordination

• Use emergency contacts in urgent cases
• Share minimum necessary information with medical help/emergency services, if needed for safety

6.6 Security and fraud prevention

• Detect suspicious behaviour
• Prevent fake bookings/claims
• Protect customers and vendors

6.7 Marketing (where allowed)

• Send offers and updates
• Inform about seasonal yatra packages

You can opt out anytime.

Promotion/marketing is handled separately.

7.1 Promotions using contact details

We may send promotional messages through WhatsApp/SMS/call/email only where permitted.

How to stop promotions:

• Reply "STOP" or "UNSUBSCRIBE" where possible, OR
• Email info@devsthanexpert.com

7.2 Promotions using media (photos/videos/testimonials/call clips)

We will use your media for promotion only if:

• You give clear permission
• The permission is specifically for marketing/promotion

Where media may appear (examples):

• Our website banners
• Social media posts
• Brochures/posters
• Customer testimonials

7.3 Withdrawing media consent

If you withdraw permission later:

• We stop using it in future promotions where reasonably possible
• We try to remove it from our official pages

Important limitation: If content is already shared publicly or printed, it may not be fully removable everywhere.

We do not sell your personal information.

8.1 Sharing with vendors (service delivery)

We may share necessary details with:

• Hotels
• Transport operators
• Local guides/coordinators

Example of what we share:

• Traveller name list
• Booking dates
• Pickup location
• Contact number for coordination

8.2 Sharing with payment partners

Payment gateways/banks handle payments. We may receive:

• Payment status
• Transaction reference

8.3 Sharing with technology providers

We may share limited data with:

• Hosting providers
• Communication tools
• Analytics tools
• Customer support tools

8.4 Sharing for legal/safety reasons

We may share information when needed to:

• Follow law/court order
• Respond to lawful government request
• Protect safety and prevent fraud

We try to share only minimum necessary information.

8.5 Business transfer

If the business is merged/acquired, data may transfer with safeguards.

Your data may be stored/processed in India and sometimes in other countries if our technology providers use cloud infrastructure.

We try to protect data by:

• Using reputable providers
• Limiting access
• Sharing minimum necessary information

Cookies are small files saved on your device.

10.1 Types of cookies

• Essential cookies: required for basic website operation.
• Analytics cookies: help us understand what pages are used most.
• Preference cookies: remember your basic preferences (if enabled).
• Marketing cookies: support promotions (if enabled).

10.2 Your control

You can block/delete cookies in your browser settings.

If you block essential cookies: some website features may not work.

We communicate on WhatsApp/calls/email for fast support.

11.1 What we store

• Chats and messages
• Call notes
• Booking confirmations and changes

11.2 Call recording

Calls may be recorded only when needed for support/quality/disputes/fraud prevention, with notice/consent where required.

11.3 Service vs marketing messages

• Service messages: booking confirmation, changes, urgent alerts.
• Marketing messages: offers and promotions.

You can opt out of marketing but still receive service messages.

Many travel services are delivered by independent vendors. We coordinate/manage services through them.

12.1 What we do

• Help plan and coordinate bookings
• Communicate with vendors
• Support you during service issues (as possible)

12.2 What we are not

We are not:

• A police/emergency service
• A medical provider
• The employer of independent vendor staff

12.3 Incident responsibility and limitation

Travel has risks. Vendors control their own staff and operations.

To the extent permitted by law:

• We are not responsible for accidents, injuries, misbehaviour, harassment, theft, property loss, delays, or incidents caused by vendors, other travellers, or events beyond our reasonable control.
• Nothing in this policy removes liability that cannot be excluded under applicable law.

12.4 What you should do in an emergency

• Contact local police/ambulance/emergency services first.
• Then inform us so we can try to coordinate with vendors and support.

You can contact us for:

13.1 Access

Ask what data we hold about you.

13.2 Correction

Fix wrong details (name spelling, phone number, traveller details).

13.3 Deletion

Request deletion where legally allowed.

13.4 Withdraw consent

Withdraw marketing/media permission anytime.

13.5 Opt out

Stop promotional messages anytime.

13.6 How to request

Email info@devsthanexpert.com with:

• Your name and phone/email used
• Booking reference (if any)
• Your request (access/correction/deletion/opt-out)

We may verify identity to protect you.

We keep data only as long as needed for:

• Booking/support
• Records and compliance
• Dispute handling

14.1 Common examples

• Enquiry (no booking): kept for a reasonable period.
• Booking records: kept as needed for service and records.
• Invoice records: kept as required by law.
• Call recordings: kept only as long as needed for the purpose.
• Media and consent letters: kept as needed to prove consent and for permitted promotional use.

We use reasonable protections like:

• Need-to-know access
• Secure systems and password protection
• Monitoring for misuse

15.1 Your safety tips

• Do not share OTP/password
• Verify our official contact number before sending documents

15.2 Security incidents

If a significant security incident happens, we take steps to investigate, reduce risk, and notify users/authorities where required.

Our website may link to third-party services. We do not control them. Please read their privacy policies.

We provide yatra services for families, groups, and individual travellers, but booking and pricing rules depend on age.

17.1 Booking eligibility (who can book)

• The person making the booking (the “booker”) must be 18 years or older.
• Anyone under 18 (including travellers aged 12–17) cannot book our services separately without a parent/guardian.

17.2 Pricing rule (12+ counted as adult for pricing)

• For pricing only, travellers aged 12 years and above are counted as adult travellers.
• This is a pricing/category rule and does not mean the traveller is legally an adult.

17.3 Minors travelling

• Minors may travel only with a parent/guardian or an authorized group leader (as applicable).
• If you provide a minor’s details (name/age/ID) for booking, you confirm you have permission/authority to share those details.

17.4 Marketing and children

• We do not knowingly use children’s personal information or children’s images for marketing without parent/guardian consent.

We may update this policy. We will change the “Last updated” date.

For privacy questions or requests:

Privacy/Grievance Support (Devsthan Expert Travel Pvt Ltd)
Email: info@devsthanexpert.com
Phone/WhatsApp: +91-86-8381-8381
Operational address: Street-7, Gayatri Vihar, Opposite Shanti Kunj Ashram Gate-4, Bhupatwala, Haridwar, Uttarakhand 249410, India

Escalation: Use subject “PRIVACY ESCALATION” for urgent review.

By using our website or sharing your information with us, you agree to this Privacy Policy.

If you do not agree, please do not submit forms or share personal information.

If you want, I can also add a printable “Media Consent Form” and “Offline Traveller Information & Emergency Contact Form” matching this policy.