Terms and Conditions

Terms and Conditions for User / Guest

Last Updated: 4/12/2025

Welcome to Devsthan Expert Travel Pvt Ltd. These Terms and Conditions govern your use of our website, services, and products. By accessing or using our website (www.devsthanexpert.com), you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our services.

1. 1. Cancellations & Refunds

Important Notice Every tour package may have its own separate cancellation and refund policy, depending on hotel rules, transport vendor conditions, seasonal factors, and destination-specific regulations. Travelers are strongly advised to check the package-specific cancellation policy provided at the time of booking for accurate implementation. The policy below represents our general cancellation and refund guidelines applicable unless otherwise stated.

 

 

                                                                              Overview Cancellations must be communicated through official channels such as email, WhatsApp, or direct phone call to our support team. All requests will be reviewed as per our cancellation timeline. Refunds depend on vendor agreements, hotel policies, and transport rules linked to the booked package. Detailed Cancellation Policy 30+ Days Before Travel: A 10% deduction is applied to cover administrative and vendor blocking charges. 15–29 Days Before Travel: 25% of the total package amount will be deducted. 7–14 Days Before Travel: 50% of the package cost becomes non-refundable. 0–6 Days Before Travel: 

 

 

 

No refunds are allowed due to pre-booked arrangements. Refund Guidelines Refunds, where eligible, are processed within 7–10 working days after cancellation approval. Refunds are not provided for: Last‑minute changes or amendments to the itinerary Missed sightseeing due to delays caused by the traveler Early departure from the tour Services unused voluntarily or due to force majeure (weather issues, strikes, natural calamities, government regulations)

2. 2. Tour Package Payment Terms

Payment Flexibility Notice We offer partial payment options and EMI facilities for selected tour packages to make travel planning easier and more convenient. Specific details regarding eligibility, EMI availability, installment breakdown, and minimum advance amount will be clearly mentioned on each individual tour package page. Travelers are advised to review the payment terms on the respective package page for complete clarity. Advance Payment The advance payment required for booking a tour package varies from package to package. Each destination, season, hotel category, and vendor may have different advance requirements. The exact advance amount applicable for your booking will be clearly mentioned on the specific tour package page. Travelers must review the package details for accurate advance payment information. To confirm a tour package, travelers must pay a 30–50% advance, depending on the package type and travel date. This advance ensures confirmation of hotels, transport arrangements, and activity reservations. Balance Payment The balance payment requirement depends entirely on the specific tour package and its associated terms and conditions. Different destinations, peak seasons, hotel policies, and activity inclusions may require full payment earlier or closer to the travel date. The precise balance payment schedule will always be clearly stated on each individual tour package page, and travelers should review those details carefully to avoid any confusion. The remaining balance must be cleared before the tour begins. If full payment is not completed, the company reserves the right to hold or cancel services without refunds. Price Fluctuations Tour package prices are subject to change based on various external and internal factors that influence operational costs. These fluctuations ensure that the travel services provided remain aligned with real-time vendor pricing and market conditions. Price changes may occur due to: Seasonal Variations: During peak travel seasons, festivals, holidays, or high‑demand periods, hotels, transportation providers, and sightseeing operators may revise their rates, directly affecting package costs. Hotel & Vendor Revisions: Hotels and activity vendors may introduce sudden price updates due to occupancy levels, maintenance costs, or internal policy changes. Fuel Cost Changes: Transport rates may increase if there is a rise in fuel prices, driver allowances, toll taxes, or state entry fees. Market Demand: High tourist inflow to specific destinations may lead to increased service costs across accommodation, transport, and activities. Government Taxes & Regulations: Any new tax, permit fee, environmental charge, or regulatory fee will be added to the package cost as applicable. Customization or Add-ons: If travelers request additional services such as extended stays, upgraded rooms, luxury vehicle options, or extra sightseeing points, the package price may be adjusted accordingly. All price changes, if applicable, will be clearly communicated to the traveler prior to final confirmation, ensuring complete transparency and clarity before payment. Tour prices may vary based on: Seasonal surges Hotel or vendor rate changes Fuel price hikes Sudden increases in tourism demand Changes requested by the traveler Any price revision will be communicated prior to confirmation.

3. 3. Inclusions & Exclusions

General & Package-Specific Notice Inclusions and exclusions listed here are general guidelines meant to help travelers understand what is typically offered in a tour package. However, each tour package may have its own unique set of inclusions and exclusions, depending on destination, hotel category, activities, transport type, and seasonal variations. The actual applicable inclusions and exclusions will always be clearly detailed on the specific tour package page. Travelers are strongly advised to review the package-specific list for accurate and final information. Overview Every tour package includes a specific set of services designed to offer comfort, convenience, and a seamless travel experience. However, travelers should note that inclusions and exclusions vary from package to package depending on destination, duration, hotel category, transport type, and activity selections. The exact details will always be clearly mentioned on each individual tour package page. Below is a comprehensive general guideline. Detailed Inclusions The following services may be included depending on the tour package chosen: Hotel Accommodation: Pre-booked stays based on chosen category (Standard / Deluxe / Premium). Room type, bedding, and amenities depend on the hotel’s availability and package selection. Meal Plans: Options such as Room Only, Breakfast Only, Breakfast + Dinner, or All Meals may be included if specified. Transport Services: Ground transportation like sedans, SUVs, tempo travellers, or buses may be included for airport pickup/drop, intercity transfers, and sightseeing as per itinerary. Sightseeing & Excursions: Visits to major tourist attractions listed in the itinerary. Some packages may include guided tours, local experiences, or activity-based excursions. Driver Allowances & Road Taxes: If transport is included, driver charges, toll taxes, parking fees, and state entry taxes may be covered. Permits (If Mentioned): Certain destinations require entry permits or tourist registrations which may be included if explicitly specified. Customer Support: Assistance for itinerary planning, travel guidance, and emergency support throughout the trip. Detailed Exclusions Unless mentioned clearly in the package confirmation, the following services are not included: Personal Expenses: Items such as laundry, telephone usage, minibar consumption, room service, extra meals, or shopping costs. Adventure Activities: Charges for rafting, paragliding, trekking, boating, ATV rides, ropeways, or other adventure sports. Entrance Fees: Tickets for monuments, historical sites, parks, gardens, museums, and protected areas unless specified. Additional Transfers or Sightseeing: Any location not listed in the itinerary or requests for extended routes or timing changes. Medical Expenses: Treatment, emergency rescue charges, oxygen cylinders, first-aid supplies, personal medications, and travel insurance. Heaters & Extra Mattress: Hotels may charge separately for heaters, extra beds, blankets, or other added amenities. Unscheduled Delays or Services: Costs incurred due to flight delays, roadblocks, weather disruptions, strikes, or natural calamities. Meals Not Mentioned: Lunches, snacks, beverages, or any meal offerings that are not included in the selected package. Important Note Travelers must carefully review the detailed inclusion and exclusion list on the tour package page before booking. This ensures clarity on services covered and eliminates any confusion during the trip. Any additional service requested during the journey will be chargeable based on availability and vendor policy.

4. 4. Travel Documentation & Permits

General Information Proper travel documentation is essential for ensuring a smooth, hassle-free journey. Requirements may vary depending on the destination, state regulations, hotel policies, or specific sightseeing locations. The information provided below serves as a general guideline, while package-specific document or permit requirements will always be mentioned clearly on the individual tour page. Mandatory Identification Documents All travelers must carry valid, government-approved identification throughout the tour. Accepted forms of ID include: Aadhar Card Passport Voter ID Driving License (for adults) School ID or Birth Certificate (for children) These documents may be required at hotels, checkpoints, tourist entry points, airports, or transport boarding locations. Destination-Based Permit Requirements Some destinations require special permits due to safety regulations, environmental protection rules, or controlled tourism policies. These may include: Forest Entry Permits for wildlife sanctuaries, national parks, eco-sensitive zones Border/Restricted Area Permits for high-altitude or sensitive locations Monument or Heritage Site Passes for protected structures and cultural sites Adventure Activity Permissions for trekking routes, water sports, or high-risk experiences Permit requirements differ based on the state and destination, and may be issued by the forest department, tourism authority, local municipality, or police department. Permit Fees & Processing Unless mentioned in the package inclusions, permit charges are usually payable directly by the traveler at the entry point or through online registration portals. The cost of permits may vary depending on: Age of the traveler Nationality (Indian / Foreign Tourist) Type of activity Duration of access Peak or off-peak season Traveler Responsibility It is the traveler's responsibility to: Provide accurate personal details required for permit processing Carry all required identity documents Follow local regulations and guidelines Comply with safety instructions issued by authorities or guides Ensure minors also have valid ID or age verification documents Compliance With Local Rules Failure to comply with documentation or permit rules may result in: Entry denial Penalties Delays in travel Cancellation of part of the itinerary without refund Important Notice Package-specific documentation and permit rules will always be clearly stated on the tour package details page. Travelers should review those requirements before booking to avoid any last-minute issues.

Contact Us

Call: +91-86-8381-8381

Office: Gali-7, Gayatri Vihar, Opposite Shanti Kunj Ashram Gate-4, Haridwar

Email: info@devsthanexpert.com