Terms and Conditions

Devsthan Expert provides religious yatra tour packages and travel coordination services (Standard / Deluxe / Premium). We may arrange and coordinate services such as:

• Hotel/accommodation bookings
• Transportation (cab/bus/driver)
• Local coordination/guides (where applicable)
• Itinerary support and customer assistance

Important: Many services are delivered by independent third-party vendors (hotels, transport operators, guides/coordinators). We coordinate these services for you.

2.1 Who can book

• The person making the booking (the “Booker”) must be 18 years or older.
• Anyone under 18 (including travellers aged 12–17) cannot book our services separately without a parent/guardian.

2.2 Pricing rule (12+ counted as adult for pricing)

• For pricing only, travellers aged 12 years and above are counted as adult travellers.
• This pricing rule does not mean a traveller is legally an adult.

2.3 Responsibility of the Booker

If you book for other travellers, you confirm that:

• You have their permission to share their details.
• You will share the itinerary/rules with them.
• You accept responsibility for payments, communication, and coordination on behalf of the group (unless we agree otherwise in writing).

3.1 Quotes

• Quotes are based on current availability, dates, number of travellers, and service category.
• Prices may change if availability changes, vendor rates change, or your requirements change.

3.2 Inclusions and exclusions

• Inclusions/exclusions are only what is clearly written in your quotation/itinerary/invoice.
• Any service not mentioned as included should be treated as excluded.

3.3 Photos/website content

• Images on the website are for reference. Actual hotel room, vehicle model, or views may vary by availability and location.

A booking is considered confirmed only when:

• We receive the required advance/full payment (as communicated), and
• We send you a confirmation message/email/invoice, or a booking confirmation number (where applicable).

If payment is not received on time, booking may remain pending and availability/prices may change.

5.1 Payment methods

Payments may be accepted via bank transfer, UPI, payment gateway links, or other approved methods.

5.2 Payment safety

• Do not share OTP, PIN, or full card details on WhatsApp/email.
• Payments processed through third-party gateways are governed by the gateway/bank’s terms as well.

5.3 Taxes

Applicable taxes may be charged as per law and will be shown on invoice where required.

6.1 Accuracy of details

You must ensure that traveller details are correct (names, dates, age, ID info, pickup points). Wrong details can cause:

• Hotel check-in problems
• Travel delays
• Vendor refusal

6.2 Identity proof and compliance

Some hotels/transport providers/local rules require ID proof. You agree to provide required documents when necessary.

6.3 Special needs and medical conditions

If any traveller has special needs (mobility support, medical conditions, allergies), please tell us before booking so we can try to plan accordingly. Final feasibility depends on vendor availability and location conditions.

6.4 Travel insurance

• We strongly recommend travel/medical insurance.
• Unless explicitly included in writing, insurance is not included in the package.

Before travel starts, we may ask you to sign an offline form/letter for operational and safety coordination.

7.1 What we may collect in the offline form

• Contact number
• Address details
• Emergency contact number(s)
• Group leader/team leader details (for group travellers)

7.2 Promotion consent (optional)

If the form includes consent for promotion/marketing (photos/videos/testimonials), that part is:

• Separate and optional
• Refusing it will not stop your travel services

8.1 Official communication

We will communicate using our official channels (phone/WhatsApp/email). Please keep your booking confirmations and payment proofs.

8.2 Call recordings

We may record calls only when needed for:

• Quality improvement and staff training
• Booking verification
• Dispute handling
• Fraud prevention

We will not use call recordings for promotion without separate clear permission.

9.1 Media you share

If you share photos/videos with us for coordination/support, we may store and use them for support and documentation.

9.2 Media captured by our team

During coordination/travel, our team may capture photos/videos for documentation and coordination.

9.3 Promotion use (strict rule)

We use photos/videos/testimonials/call clips for promotion only if:

• You give clear consent (signed form or written confirmation), and
• The consent clearly mentions promotional/marketing use

9.4 Withdrawal of consent

If you withdraw promotional consent later, we will stop using the content for future promotions where reasonably possible. Content already published/printed may not be fully removable everywhere, but we will make reasonable efforts to remove it from our official channels.

Travel can require changes due to weather, road conditions, government restrictions, vendor availability, crowd conditions, or safety issues.

We may:

• Adjust pickup timing, route, or sequence of visits
• Change hotel/vehicle/vendor with a similar category (as feasible)
• Change plans for safety or operational reasons

We try to inform you as early as possible. Some changes may happen on short notice due to real-world conditions.

11.1 Vendor-operated services

Hotels, transport operators, and local coordinators/guides are generally independent vendors. They are responsible for:

• Their staff conduct and behaviour
• Their service standards and operations
• Their safety practices and rules

11.2 Our role

We:

• Coordinate and manage services through vendors
• Communicate your requirements to vendors
• Provide support to resolve issues where possible

11.3 Incidents, misbehaviour, accidents, and safety

Travel involves risks. To the extent permitted by law, Devsthan Expert is not responsible for:

• Accidents, injuries, illness, death
• Harassment, misbehaviour, assault, theft
• Property loss/damage
• Delays, cancellations, or disruptions caused by vendors, other travellers, authorities, weather, road conditions, strikes, natural events, or circumstances beyond our reasonable control

Nothing in these Terms removes liability that cannot legally be excluded.

11.4 What to do in an emergency

• Contact local police/ambulance/emergency services immediately.
• Inform us as soon as possible so we can try to coordinate support with vendors.

You agree to:

• Follow safety instructions from local authorities and vendors.
• Respect hotel/vehicle rules and religious site rules.
• Avoid illegal activities.
• Treat staff, vendors, and other travellers respectfully.

If a traveller’s behaviour causes damage, fines, or vendor refusal, the traveller/group may be responsible for related costs.

Cancellation and refund rules can vary depending on vendor terms (hotel/transport) and time of cancellation.

13.1 Cancellation request

Cancellation must be requested in writing (WhatsApp/email) by the Booker.

13.2 Vendor-based deductions

Refunds (if any) may be subject to:

• Hotel cancellation charges
• Transport/vendor cancellation charges
• Non-refundable permits/fees (if applicable)
• Administrative/processing costs (if applicable)

13.3 No-show and early departure

• No-show (not arriving) may result in no refund.
• Early departure or unused services are generally non-refundable unless vendors provide a refund.

Final cancellation/refund details will be shared in your booking confirmation/quotation where applicable.

We are not responsible for failures or delays caused by events beyond reasonable control, such as:

• Natural disasters, landslides, floods
• Government orders, road closures
• Strikes, curfews
• Pandemic-related restrictions

In such cases, we will try to help with alternative planning based on vendor availability and policies.

When using our website, you agree:

• Not to misuse the website (hacking, scraping, spamming, false enquiries).
• Not to upload harmful content.
• Not to copy our brand content/logos without permission.

We may restrict access if we detect misuse.

Website content (text, logo, designs, itinerary formats) belongs to Devsthan Expert or is used with permission. You may not reproduce or publish it without written permission.

Your personal information is handled according to our Privacy Policy. If there is any conflict, these Terms apply for service rules and the Privacy Policy applies for data handling.

If you have a complaint:

1. Contact us on WhatsApp/call/email as soon as possible during the trip.
2. Share details (booking reference, issue, time, vendor name if known).

We will try to coordinate a reasonable solution with vendors, depending on situation and availability.

These Terms are governed by the laws of India.

Any disputes will be subject to the jurisdiction of the competent courts where our registered office is located (Sonipat, Haryana), unless applicable law requires otherwise.

We may update these Terms from time to time. The updated version will be posted on the website with a new “Last updated” date.