Terms and Conditions

• Devsthan Expert Travel Private Limited provides religious Yatra package planning, travel coordination, booking assistance, customer support, and service management for Char Dham Yatra / Do Dham Yatra / Kedarnath Yatra packages.

• The Company may coordinate services such as hotel accommodation, transport, driver, itinerary support, customer assistance, local coordination, meal arrangements, registration assistance, and other Yatra-related support as per the selected package.

• The Company offers different package categories such as Standard / Deluxe / Premium, subject to availability, location, season, road conditions, and vendor service capacity.

• The Company works mainly as a travel planner, booking coordinator, facilitator, and service organizer. Many services are provided by independent third-party vendors such as hotels, taxi operators, bus operators, helicopter operators, restaurants, local guides, pony/palki vendors, and other local service providers.

• The Company will make reasonable efforts to provide the services mentioned in the confirmed package, subject to weather, road conditions, vendor availability, government rules, safety restrictions, crowd conditions, and other practical limitations of mountain travel.

• The person making the booking / Team Leader / Lead Traveler must be 18 years or above.

• Any traveler below 18 years of age must travel under the responsibility and supervision of parent, guardian, or group leader.

• For package pricing purposes only, travelers aged 12 years and above may be counted as adult travelers. This pricing rule does not mean that the traveler is legally an adult.

• If a Team Leader books on behalf of family members, friends, relatives, corporate group, or other travelers, the Team Leader confirms that he/she has permission to share their details with the Company for booking, registration, hotel, transport, emergency coordination, and service management.

• The Team Leader shall be responsible for communicating all package details, itinerary, payment terms, cancellation/refund rules, health responsibility, safety guidelines, and these Terms & Conditions to all group members.

• The Company may treat the Team Leader’s signature, WhatsApp confirmation, written approval, payment, or acceptance as acceptance on behalf of the entire group.

• All quotations are based on current availability, travel dates, number of travelers, package category, hotel availability, transport availability, vendor rates, fuel rates, government charges, season demand, and operational conditions at the time of quotation.

• Package price, hotel availability, transport availability, and service availability may change if advance payment is delayed, booking is not confirmed on time, vendor rates change, government charges change, or traveler requirements change.

• Booking shall be considered confirmed only after the Company receives the required advance/full payment and sends booking confirmation through invoice, receipt, written message, email, official WhatsApp confirmation, or other Company communication.

• Only those services that are clearly mentioned in the written itinerary, quotation, invoice, receipt, or booking confirmation shall be treated as included.

• Any service not specifically mentioned as included shall be treated as excluded.

• Hotel photos, room photos, vehicle photos, website images, social media posts, brochures, sample itineraries, and promotional material are for reference only. Actual hotel, room, vehicle, view, food arrangement, and location may vary depending on availability and local conditions.

• Verbal discussion, phone calls, informal messages, or oral commitments shall not be treated as final unless confirmed in writing by the Company.

• The Traveler must pay advance amount to confirm the booking and must clear full balance payment before the journey starts, unless the Company gives written approval otherwise.

• Without full payment clearance, the Company may stop or delay services, hotel check-in, transport movement, or further arrangements.

• Payments must be made only to official Company bank accounts, official UPI IDs, payment links, or authorized payment methods shared by Devsthan Expert Travel Private Limited.

• Payments made to unauthorized persons, fake accounts, personal accounts, unverified links, or third-party numbers shall not be treated as valid payment to the Company.

• The Traveler must not share OTP, PIN, password, full card details, or confidential banking information with any person through call, WhatsApp, email, or message.

• The Traveler must keep payment receipts, transaction IDs, screenshots, invoices, and booking confirmations safely.

• Payment gateway, bank, card, or UPI failure, delay, chargeback, or transaction dispute shall also be subject to the rules of the concerned bank/payment gateway.

• Any GST, government tax, permit fee, parking charge, entry fee, green tax, toll tax, state tax, vehicle tax, registration charge, local authority fee, or any new official charge introduced before or during the Yatra shall be payable extra by the Traveler unless clearly included in writing.

• The Traveler must provide correct name, age, gender, mobile number, ID proof details, pickup point, travel date, health information, and other required details.

• Wrong name, wrong age, wrong ID details, invalid ID, missing documents, wrong mobile number, or mismatch with government records may cause registration failure, hotel check-in issues, denied entry, travel delay, vendor refusal, penalty, cancellation, or missed service.

• Any delay, penalty, denied entry, loss, missed service, or extra cost caused due to wrong or incomplete traveler details shall be borne by the Traveler.

• Every traveler must carry original valid Government ID proof such as Aadhaar Card, Voter ID, Passport, Driving License, or any other valid ID accepted by the concerned authority/vendor.

• Char Dham Yatra / Do Dham Yatra / Kedarnath Yatra may require government registration, QR code, health registration, vehicle registration, verification, permit, queue token, or any other government approval.

• The Company may assist with registration wherever possible, but registration approval, slot availability, portal functioning, government verification, permit approval, and queue token availability are not guaranteed by the Company.

• Travelers must follow all instructions of Uttarakhand Government, police, transport department, tourism department, health department, temple committee, district administration, hotel, driver, and Company representative.

• Char Dham / Do Dham / Kedarnath Yatra involves high altitude, cold weather, long road journeys, mountain roads, walking, trekking, crowd movement, limited medical facilities, and possible oxygen-related health issues.

• Senior citizens, pregnant women, children, physically weak travelers, and travelers suffering from heart disease, asthma, breathing problems, high/low blood pressure, diabetes, recent surgery, kidney disease, neurological illness, old age weakness, or any serious medical condition must consult a doctor before starting the Yatra.

• Travelers travel at their own medical risk after personal medical consultation.

• The Company is not a medical service provider and does not guarantee medical fitness, oxygen availability, ambulance availability, rescue availability, hospital admission, doctor availability, or medical outcome.

• Any medical expense, doctor consultation, medicine, oxygen support, ambulance charge, rescue charge, hospital charge, helicopter evacuation, emergency transport, extra stay, return travel, or treatment-related expense shall be fully borne by the Traveler.

• The Company shall not be responsible for illness, injury, altitude sickness, breathing difficulty, shock, mental stress, heart attack, death, hospitalization, medical emergency, or health deterioration during the journey, hotel stay, vehicle travel, trekking, temple visit, or vendor service.

• The Company will try to provide reasonable support and coordination during medical emergencies, but final responsibility and all expenses shall remain with the Traveler.

• Travel insurance, medical insurance, accident insurance, personal insurance, and helicopter insurance are not included unless specifically mentioned in writing. Travelers are advised to take suitable insurance before travel.

• Parents, guardians, and Team Leader are fully responsible for the safety, supervision, movement, and tracking of children, senior citizens, and group members during the entire Yatra.

• The Company, driver, guide, tour manager, vendor, or staff shall not be responsible if any child, senior citizen, traveler, or group member gets separated, lost, delayed, injured, or faces emergency during trekking, temple visit, hotel movement, market visit, crowd movement, vehicle stop, walking route, or public place.

• Travelers must not leave children, senior citizens, luggage, valuables, or weak travelers unattended.

• In case of missing person, accident, injury, illness, harassment, theft, assault, police issue, or medical emergency, the Traveler/Team Leader must immediately contact local police, ambulance, hospital, hotel/vendor staff, or emergency authorities.

• The Traveler/Team Leader must also inform the Company as soon as possible so that the Company can try to coordinate available local support.

• Emergency response, police action, hospital treatment, ambulance, rescue, evacuation, and legal handling shall remain under the control of concerned authorities/service providers.

• Vehicle will operate only as per the fixed itinerary, fixed route, and agreed package. Vehicle is not at disposal for unlimited personal use.

• Vehicles may not be allowed up to hotels, temples, ghats, trekking points, or final destination due to hill road rules, parking restrictions, traffic control, police order, local administration order, crowd, road condition, or safety reasons.

• Local jeep, shuttle, pony, palki, pitthu, porter, doli, or helicopter beyond designated vehicle points shall be at Traveler’s own cost unless included in writing.

• If the vehicle is parked at an official/designated parking point and the hotel, temple, market, helipad, registration point, or walking route is beyond that parking point, the Traveler shall reach the required point by walking or by local transport at his/her own cost.

• If the driver is resting, sleeping, medically unwell, unavailable for safety reasons, unable to receive phone due to network issue, vehicle issue, parking restriction, police restriction, road condition, or any other practical reason, the Traveler may be required to reach the vehicle parking point, hotel, pickup point, or safe meeting point by own arrangement.

• Any local transport, porter, shuttle, jeep, extra waiting charge, parking charge, luggage movement, or other expense required in such situation shall be paid separately by the Traveler.

• The Company will try to coordinate with the driver and support the Traveler wherever reasonably possible, but mobile network, driver health, driver rest, parking distance, local access restrictions, and road conditions may be beyond the Company’s direct control.

• Air Conditioning may not work or may not be allowed in hill areas due to road safety, weather, vehicle load, or local rules.

• Driver will follow road safety rules, transport rules, legal driving hours, rest requirements, weather conditions, and local administration instructions.

• Travelers shall not force driver for overspeeding, unsafe overtaking, night driving, restricted route movement, overload, risky parking, or continuous driving without rest.

• The Company/driver may stop vehicle movement in dangerous weather, landslide risk, low visibility, road blockage, police restriction, or unsafe conditions.

• In case of vehicle breakdown, puncture, accident, mechanical issue, road blockage, driver illness, driver rest requirement, network issue, or operational problem, the Company will try to arrange support or replacement as reasonably possible. Immediate replacement may not always be available in remote hill areas.

• Delay caused due to vehicle breakdown, road condition, repair, replacement arrangement, driver illness, driver rest, mobile network issue, parking restriction, or unavoidable transport issue shall not make the Company liable for refund or compensation.

• Yatra routes may be affected by road jam, heavy crowd, long temple queues, police restriction, parking control, route diversion, landslide, rain, snowfall, cloudburst, VIP movement, road closure, government order, local administration rules, or safety restriction.

• If due to such reasons the Traveler cannot reach destination on time, cannot complete darshan, misses sightseeing, misses hotel stay, misses meals, misses helicopter, or cannot reach the next hotel, no refund shall be provided for missed/unused services.

• The Traveler understands that hotels, transport, helicopter, meals, local services, and other arrangements during Char Dham Yatra are often booked in advance on full-payment or non-refundable basis.

• If the Traveler cannot use a booked hotel/service because of road jam, road closure, crowd, weather, government restriction, traffic control, health issue, or delay, the Company shall not be responsible for refund from that vendor/service provider.

• Extra hotel stay, additional meals, extra vehicle use, route change, waiting charges, driver allowance, parking, local transport, shuttle, pony, palki, helicopter, emergency arrangement, or any additional service must be paid separately by the Traveler.

• The Company will try to assist with alternate arrangements wherever possible, but the cost of such arrangements is not included in the original package unless confirmed in writing.

• The Traveler understands that Char Dham Yatra / Do Dham Yatra / Kedarnath Yatra operates in remote mountain areas where hotel rates, transport rates, fuel prices, local transport charges, parking fees, meal costs, helicopter charges, porter/pony/palki rates, government charges, and vendor costs may increase suddenly.

• Cost increase may happen due to road closure, landslide, weather, heavy crowd, limited availability, peak season demand, government restriction, emergency situation, route change, or operational difficulty.

• If the actual operational cost increases before or during the journey, the Company reserves the right to revise package cost, service cost, or additional operational charges to manage and continue the services.

• The Company will try to provide the best possible reasonable rate.

• Wherever possible, additional/revised charges will be supported by vendor bill, Company bill, payment receipt, WhatsApp confirmation, written cost confirmation, or reasonable proof of expense.

• The final Company bill, vendor bill, receipt, WhatsApp confirmation, or written cost statement for additional services, emergency arrangements, route change, price hike, hotel extension, transport change, or operational expense shall be payable and acceptable by the Traveler.

• Non-payment of revised or additional charges may result in delay, suspension, modification, or discontinuation of services without Company liability.

• Hotel category shall be provided as per selected package and availability.

• Hotels in remote and hill areas may be basic and may not match city hotel standards.

• Hot water, electricity, Wi-Fi, lift, room heater, parking, room size, view, mobile network, and service speed may be limited or unavailable in mountain regions.

• Hotel check-in and check-out shall be as per hotel policy. Early check-in, late check-out, room heater, extra blanket, extra mattress, extra meal, room upgrade, or room change may be chargeable.

• Triple sharing rooms may include extra mattress/folding bed.

• The Company may change hotel to similar category due to non-availability, overbooking, route change, road issue, weather, vendor issue, or unavoidable circumstances.

• Meals include only those meals specifically mentioned in the package.

• Food quality, menu variety, preparation style, and meal timings in remote hill areas may differ from city standards.

• Jain food, special vegetarian food, allergy-based diet, or medical diet must be informed in advance and is subject to availability.

• Extra food, snacks, mineral water, tea, coffee, cold drinks, room service, personal food order, or outside food shall be paid directly by the Traveler.

• The Company does not directly book or sell Kedarnath helicopter tickets / shuttle helicopter tickets.

• Kedarnath helicopter shuttle booking is available through the official IRCTC Heli Yatra portal: heliyatra.irctc.co.in.

• Travelers who want helicopter tickets must book directly through the official portal as per government/IRCTC rules.

• The Company may provide general guidance regarding helicopter booking process, if requested, but final booking, payment, passenger details, ticket confirmation, cancellation, refund, rescheduling, reporting time, baggage/weight limit, and flight operation are governed by IRCTC / helicopter operator / government rules.

• The Company shall not be responsible for helicopter ticket non-availability, portal issue, payment failure, wrong passenger details, late reporting, weather cancellation, technical cancellation, slot cancellation, refund delay, rescheduling issue, baggage/weight issue, or helicopter-related dispute.

• Helicopter services are subject to weather, aviation rules, government permission, operator policy, technical condition, slot availability, passenger reporting time, and weight/baggage rules.

• Pony, palki, pitthu, porter, doli, shuttle, local jeep, and trekking support are generally local third-party services and are at Traveler’s cost unless included in writing.

• The Company may assist with coordination wherever possible, but is not responsible for delay, cancellation, injury, misconduct, overcharging, service quality, or accident caused by local vendors.

• Hotels, taxis, buses, drivers, helicopter services, restaurants, meals, local transport, guides, pony/palki services, and other travel services may be provided by independent vendors/service providers.

• Such vendors/service providers are responsible for their own staff behavior, staff conduct, service standards, safety practices, security arrangements, hotel operations, transport operations, food/meal quality, room service, hygiene, and service delivery.

• The Traveler understands that the safety and security of travelers, luggage, valuables, food quality, hotel stay experience, driver behavior, hotel staff behavior, and other vendor-operated services are primarily the responsibility of the concerned vendor/service provider.

• Devsthan Expert Travel Private Limited works as a travel planner, booking coordinator, and service facilitator. The Company does not directly operate hotels, taxis, helicopters, restaurants, pony/palki services, or other local vendor services unless specifically mentioned in writing.

• The Company shall not be directly responsible for loss, theft, luggage loss, damage, food quality issue, hotel issue, staff behavior issue, driver behavior issue, security issue, delay, cancellation, overbooking, accident, injury, illness, physical health issue, mental stress, shock, heart attack, medical emergency, or any other health-related condition occurring in hotel, vehicle, restaurant, local vendor premises, trekking route, temple area, or during any third-party/vendor service.

• The Company will make reasonable efforts to coordinate and assist the Traveler in resolving genuine service issues with the concerned vendor/service provider wherever possible.

• Nothing in this policy shall remove any responsibility that cannot legally be excluded under applicable law.

• All timings mentioned in itinerary, pickup, drop, meals, darshan, sightseeing, hotel check-in, and travel movement are tentative.

• The Company does not guarantee exact timing for darshan, sightseeing, temple entry, hotel arrival, hotel check-in, meal service, destination arrival, or return journey.

• The Company may modify, reschedule, shorten, extend, postpone, reroute, or change itinerary, hotel, vehicle, sightseeing point, travel route, pickup/drop timing, or service arrangement due to road conditions, weather, crowd, government orders, police restrictions, hotel availability, vendor availability, safety reasons, or operational requirements.

• Such changes shall not be treated as service deficiency if made for safety, smooth operation, unavoidable circumstances, or better management of the Yatra.

• The Company will try to inform the Traveler/Team Leader about major changes wherever reasonably possible.

• Cancellation request must be given in writing through WhatsApp/email by the Booker/Team Leader.

• Cancellation before 30 days of departure: 50% refund.

• Cancellation within 30 days of departure: No refund.

• Vendor cancellation charges, hotel charges, transport charges, helicopter charges, non-refundable permits, registration charges, gateway charges, and administrative/processing costs may be deducted.

• Once the journey has started, no refund shall be provided for unused services, missed sightseeing, missed darshan, missed hotel stay, missed meals, late arrival, early departure, illness, personal reason, or customer decision.

• No-show, failure to report on time, voluntary route change, leaving the tour midway, skipping destination, or returning early for personal reasons shall be non-refundable.

• Refund, if applicable, will be processed within 10–15 working days after receiving refund/confirmation from concerned vendors, wherever applicable.

• The Company shall not be responsible for refund if the vendor/service provider does not provide refund due to their own policy or non-refundable booking terms.

• The Company shall not be liable for delay, cancellation, itinerary change, extra cost, inconvenience, loss, or non-completion of the tour caused by circumstances beyond its reasonable control.

• Such circumstances may include natural calamity, landslide, flood, rain, snowfall, cloudburst, earthquake, road closure, road accident, traffic jam, strike, protest, curfew, epidemic, pandemic, government restriction, police order, temple closure, VIP movement, helicopter cancellation, vehicle breakdown, hotel overbooking, medical emergency, public safety order, or any other unavoidable event.

• In such situations, the Company will try to assist with alternate planning based on vendor availability and practical conditions.

• All additional expenses for hotel, meals, transport, route change, medical support, emergency stay, or additional services shall be borne by the Traveler.

• Travelers are fully responsible for their luggage, handbags, mobile phones, wallets, jewellery, cash, documents, medicines, cameras, and other personal belongings.

• The Company, driver, hotel, vendor, or staff shall not be responsible for loss, theft, damage, misplacement, or forgotten belongings in vehicles, hotels, restaurants, temples, trekking routes, markets, or public places.

• Travelers are advised not to carry unnecessary valuables during the Yatra.

• If any lost item is found by Company staff or driver, the Company may inform the Traveler where possible.

• Return courier, transport, or delivery charges for lost items shall be paid by the Traveler.

• Recovery of lost items is not guaranteed.

• Travelers must behave respectfully with drivers, hotel staff, local people, police, temple authorities, vendors, other pilgrims, and Company representatives.

• Alcohol, drugs, illegal activity, abusive language, fighting, harassment, unsafe behavior, littering, property damage, or violation of government/temple rules is strictly prohibited.

• Any penalty, fine, legal action, police issue, property damage, or vendor refusal caused due to Traveler misconduct shall be the sole responsibility of the Traveler/group.

• The Company reserves the right to refuse, suspend, or terminate services to any Traveler whose behavior creates safety risk, legal problem, inconvenience, disturbance, or damage.

• In such cases, no refund shall be payable and all additional expenses shall be borne by the Traveler.

• Travelers must not take risky selfies, videos, reels, or photographs near road edges, riverbanks, waterfalls, cliffs, moving vehicles, restricted zones, trekking edges, or dangerous areas.

• The Company shall not be responsible for injury, accident, death, loss, or damage caused due to unsafe photography, social-media activity, or violation of safety instructions.

• During the Yatra, the Company may capture photos, videos, reels, testimonials, group photos, travel clips, and other media content for documentation, coordination, safety, service record, and customer support.

• Promotional use of traveler photos, videos, testimonials, feedback, reels, or call clips on Facebook, Instagram, YouTube, WhatsApp Business, Google Business Profile, website, brochures, banners, advertisements, or other platforms will be done only if the Traveler gives clear written/signed consent.

• Photo/video marketing consent is optional. Refusing promotional consent will not affect booked travel services.

• The Company will not intentionally use any customer photo/video in a false, offensive, defamatory, obscene, or disrespectful manner.

• The Company will not intentionally publish Aadhaar number, ID proof, payment details, medical details, full address, or other sensitive personal information in marketing content.

• If the Traveler later withdraws promotional consent, the Company will stop future use on Company-controlled platforms within a reasonable time.

• The Traveler understands that already shared, printed, downloaded, forwarded, reposted, or third-party circulated content may not be fully removable everywhere.

Photo/Video Consent:
☐ Yes, I/We give consent
☐ No, I/We do not give consent

• The Company may collect traveler details such as name, age, gender, mobile number, ID proof, address, emergency contact, health/travel information, photo, group leader details, package details, and payment details for booking, registration, hotel, transport, safety, emergency coordination, and official purposes.

• Required details may be shared with hotels, drivers, government portals, helicopter operators, transporters, local authorities, vendors, and service providers for Yatra arrangements.

• The Company will not sell customer data to unrelated third parties.

• Before travel, the Company may ask the Traveler/Team Leader to sign offline forms, consent letters, declarations, medical responsibility forms, photo/video consent forms, or other documents for operational and safety purposes.

• The Company may record calls for quality improvement, staff training, booking verification, dispute handling, fraud prevention, service monitoring, and customer support.

• Call recordings will not be used for promotion without separate clear consent.

• Travelers may request correction of wrong personal details where reasonably possible, subject to booking, registration, vendor, and government portal limitations.

• Any hotel, vehicle, meal, driver, vendor, darshan, registration, route, or service complaint must be reported immediately during the journey to the Company/Team Coordinator.

• The Company will try to resolve genuine issues as soon as reasonably possible, subject to local availability, vendor cooperation, road conditions, safety restrictions, and practical limitations.

• Complaints raised only after completion of the journey, without giving the Company reasonable opportunity to resolve the issue during the tour, may not be accepted for refund or compensation.

• The Traveler has the right to receive services mentioned in the confirmed package, subject to weather, road conditions, government rules, vendor availability, safety conditions, and operational limitations.

• Genuine service issues reported during the journey will be reviewed fairly by the Company.

• Any verbal discussion, phone call, informal WhatsApp chat, oral promise, or unofficial message shall not be treated as final unless clearly mentioned in written itinerary, invoice, receipt, booking confirmation, or official Company communication.

• Signature on this document, WhatsApp confirmation, email confirmation, payment of advance, payment of balance, or use of Company services shall be treated as acceptance of these Terms & Conditions.

• Once the journey starts, the Traveler shall be deemed to have accepted all package terms, Company policies, payment rules, cancellation/refund policy, risk conditions, service limitations, and Yatra conditions.

• The Traveler confirms that he/she had sufficient opportunity to read, understand, and ask questions regarding the package and Company policies before starting the Yatra.

• Company website content, name, logo, itinerary formats, package designs, photos, videos, social media content, advertisements, and brand material belong to Devsthan Expert Travel Private Limited or are used with permission.

• Hacking, scraping, spamming, fake enquiries, false reviews, copying content, copying itinerary format, misuse of Company name/logo, or unauthorized commercial use of Company material is prohibited.

• The Company may restrict access, refuse service, take legal action, or claim damages in case of misuse of website, brand, content, or intellectual property.

• The Company’s role is limited to travel planning, booking coordination, vendor coordination, and support assistance.

• To the extent permitted by law, the Company shall not be liable for death, injury, illness, accident, theft, harassment, assault, property loss, delay, cancellation, vendor misconduct, service interruption, mental stress, shock, medical issue, or circumstances beyond reasonable control.

• The Company shall not be liable for any act, omission, negligence, misconduct, deficiency, delay, accident, injury, loss, theft, health issue, or dispute caused by independent vendors, government authorities, local service providers, other travelers, natural conditions, road conditions, or customer negligence.

• Nothing in these Terms & Conditions shall remove or restrict any liability that cannot legally be excluded under applicable law.

• If any liability is legally established, the Company’s maximum liability shall be limited to the amount actually received by the Company from the Traveler for the concerned disputed service.

• Any dispute shall first be discussed and resolved mutually between the Traveler and the Company.

• If any dispute, legal matter, claim, complaint, or court proceeding arises in relation to booking, payment, services, travel package, cancellation, refund, accident, delay, injury, vendor issue, or any Yatra-related matter, then only the courts/authorities having jurisdiction over Haridwar, Uttarakhand and Gurugram, Haryana shall have jurisdiction, subject to applicable law.

• The Traveler/customer agrees that no legal case, complaint, claim, consumer matter, arbitration, or court proceeding shall be filed or maintained in any court, district, state, or jurisdiction other than Haridwar, Uttarakhand or Gurugram, Haryana, subject to applicable law.

• The Company’s head office is located at Gurugram, Haryana, and operational office/service coordination is conducted from Haridwar, Uttarakhand. Therefore, the Traveler agrees to the above jurisdiction clause.

• The Company may update, revise, or improve these Terms & Conditions from time to time for legal, safety, operational, service, or business requirements.

• Updated Terms may be shared through website, booking confirmation, invoice, office copy, WhatsApp, email, or printed document.

• Terms applicable to a booking shall generally be those communicated/accepted at the time of booking or signing, unless changes are required by law, government order, safety reason, or operational necessity.

• The Traveler agrees to follow all current and future instructions, safety advisories, health advisories, registration rules, traffic rules, temple rules, police directions, district administration orders, and Uttarakhand Government guidelines applicable during Char Dham / Do Dham / Kedarnath Yatra.

• If any government authority, police, transport department, health department, temple committee, district administration, or local authority stops, delays, diverts, restricts, or cancels travel movement for safety, crowd control, weather, road, health, or administrative reasons, the Traveler must follow such instructions.

• Any delay, missed darshan, missed hotel stay, missed meal, missed helicopter, route change, extra stay, extra transport, extra hotel, or additional cost caused due to government advisory, safety order, road closure, traffic restriction, or local authority instruction shall be borne by the Traveler.

• The Company will try to provide support and coordination, but the Company shall not be responsible for refund, compensation, or claim arising due to government or authority instructions.

• The Traveler understands that Yatra registration, QR code, health registration, vehicle registration, Dham verification, queue token, or other entry requirements may be mandatory as per government rules.

• The Traveler must carry valid ID proof, registration certificate / QR code, travel documents, medical documents if required, and all required permissions during the entire journey.

• If any Traveler is denied entry, stopped at checkpoint, delayed, or refused verification due to wrong details, missing documents, registration mismatch, invalid ID, health restriction, government portal issue, non-availability of slot, or personal mistake, the Company shall not be responsible for refund, compensation, missed darshan, missed hotel, missed transport, or missed service.

• The Company may assist with coordination where possible, but final permission, entry, verification, darshan access, and movement approval are controlled by government authorities, local administration, temple committee, police, and concerned departments.

• The Company, driver, tour coordinator, vendor, hotel, or service provider may refuse, delay, hold, or stop service if the Traveler fails to follow safety instructions, government rules, payment terms, medical advice, registration requirements, hotel rules, driver instructions, or lawful directions.

• The Company may also refuse, delay, or pause service if a Traveler appears medically unfit, intoxicated, aggressive, abusive, unsafe, non-cooperative, or creates risk for other travelers, staff, driver, vendor, hotel, vehicle, or the group.

• Any refusal, delay, or service hold made for safety, legal compliance, medical concern, payment issue, or protection of the group shall not be treated as service failure or service deficiency.

• In such cases, no refund or compensation shall be payable, and any extra expense shall be borne by the Traveler.

• In group bookings, room sharing, seat sharing, food preference, timing, payment collection, group discipline, and internal coordination shall be managed by the Team Leader / Lead Traveler.

• Any dispute between group members regarding room sharing, seat allocation, payment contribution, personal decision, cancellation, early return, behavior, family issue, or internal group matter shall be resolved internally by the group.

• The Company shall not be responsible for personal disputes, family disputes, group disagreements, payment disputes, room-sharing disputes, or internal decisions between travelers.

• The Company will follow the instructions of the Team Leader unless the instruction is unsafe, illegal, impossible, against government rules, against vendor policy, or against Company policy.

• If any Traveler damages hotel property, vehicle, room items, restaurant property, vendor equipment, temple/local property, or any third-party property, the repair, replacement, penalty, cleaning charge, legal cost, or compensation shall be paid directly by the Traveler or group.

• The Company shall not be responsible for any damage, penalty, police matter, vendor claim, hotel claim, legal notice, or compensation demand caused by Traveler behavior, negligence, misuse, or misconduct.

• If the responsible person is not clearly identified in a group, the Company/vendor may collect such amount from the Team Leader or group as per actual claim raised by the concerned vendor/service provider.

• Non-payment of such damage or penalty amount may result in service hold, vendor complaint, or legal action by the concerned party.

• Travelers must not carry illegal items, restricted substances, weapons, drugs, alcohol, banned material, inflammable items, or any item prohibited by law, hotel, transport provider, temple authority, government authority, or local administration.

• The Traveler shall be solely responsible for any police action, fine, seizure, arrest, questioning, penalty, delay, denied entry, cancellation, or legal issue caused due to prohibited items, illegal activity, false documents, misconduct, or violation of law.

• The Company shall not be responsible for any legal consequences, travel delay, missed service, refund claim, or compensation claim caused by the Traveler’s personal conduct or violation of law.

• The Company reserves the right to refuse or discontinue service if any Traveler is found involved in illegal, unsafe, abusive, or prohibited activity.

• The Traveler authorizes the Company to contact the emergency contact person, family member, hotel, driver, vendor, hospital, police, local authority, rescue team, government office, or other concerned person in case of accident, illness, missing person, delay, injury, emergency, or safety concern.

• The Traveler permits the Company to share necessary traveler details with emergency authorities, hospital, police, hotel, driver, vendor, rescue team, or local support only for safety, medical, legal, emergency, or operational coordination.

• The Company will try to assist in good faith, but emergency response, medical decision, police action, rescue operation, official verification, legal process, and authority decisions shall remain under the control of the concerned authorities and service providers.

• The Company shall not be responsible for delay, refusal, cost, or outcome of emergency services, police response, hospital response, ambulance response, or rescue operation.

• The Company will make reasonable efforts to provide the confirmed package services honestly and professionally, subject to weather, road conditions, government

I/We confirm that I/we have carefully read the complete Terms & Conditions of Devsthan Expert Travel Private Limited before confirming the booking, making payment, signing the document, or starting the Yatra.

I/We confirm that I/we fully understand the Company policies, package inclusions and exclusions, payment rules, cancellation and refund policy, no-refund conditions, road jam and crowd policy, missed darshan policy, medical responsibility, child safety responsibility, third-party vendor policy, transport and hotel limitations, extra cost policy, photo/video consent policy, jurisdiction clause, and all other Yatra-related terms.

I/We voluntarily agree with and accept all Terms & Conditions of the Company. I/We understand that these Terms & Conditions shall be binding on me/us and on all travelers included in my/our booking.

For online or remote bookings, I/we understand that the Company may share an OTP / confirmation code / digital acceptance message with me/us to verify my/our permission and acceptance of the Company’s Terms & Conditions. By sharing the OTP / confirmation code / written approval / WhatsApp confirmation with the Company, I/we authorize and confirm that I/we have read, understood, and accepted the Company’s Terms & Conditions.

I/We understand that even if the booking is confirmed online or through WhatsApp/phone/email, the Company may still take a hard copy signature from the Traveler / Team Leader at the time of arrival at Haridwar office or before the start of travel. Such hard copy signature shall be treated as final physical confirmation and acceptance of the Company’s Terms & Conditions.

I/We confirm that I/we am/are accepting these Terms & Conditions voluntarily, without any pressure, after understanding the package details, risks, responsibilities, service limitations, payment rules, cancellation/refund rules, and Company policies.